Question 1

Are You Still Working Due To The Pandemic?

Accepted Answer

Yes, Emergency Man and Van are classed as essential workers and have worked throughout the global pandemic.

Question 2

Can I Travel In The Van As Well?

Accepted Answer

Yes, passengers are welcome to travel with the driver but a face mask will be required.

Question 3

Can We Make Multiple Trips During The Move?

Accepted Answer

Yes, but if the extra trips are not agreed within the original quote the extra trips would incur an extra charge for mileage and labour costs.

Question 4

Are You Insured To Move My Items?

Accepted Answer

Yes, Emergency Man and Van are fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000

Question 5

Do You Have Straps And Blankets?

Accepted Answer

Yes we are fully equipped to undertake any logistical task.

Question 6

Do I Need To Be Present On The Day?

Accepted Answer

No, providing your driver has access to the items you do not need to be present.

Question 7

Can We Trust You To Be On Time?

Accepted Answer

If, your booking is time sensitive please add this information into the brief description box during the quote process so we can make the extra allowances needed to ensure a prompt arrival for you, in the event of any delay Emergency Man and Van will always contact you in advance and keep you updated with regular ETA's.

Question 8

Does My Quote Include The Costs For Entering The London Congestion And ULEZ Zones?

Accepted Answer

Yes, your quote will include any costs to enter the Congestion and ULEZ zones.

Question 9

What Happens After We Have Booked?

Accepted Answer

Once your booking is confirmed you will receive a text and email confirmation confirming your bookings details.

Question 10

What Happens If I Need To Change The Details Of My Booking?

Accepted Answer

In the event you need to amend your booking please contact Emergency Man and Van using the contact details located inside your email confirmation and on the website.

Question 11

Do I Need To Do Anything Before Move Day?

Accepted Answer

No, once your booking is confirmed we will arrive at the collection address at the date/time specified on your text and email confirmations.

Question 12

Do You Charge Per Floor Or Per Flight Of Stairs?

Accepted Answer

Emergency Man and Van charges per flight of stairs, If you live on the first floor and there are two staircases to reach the property that would count as two flights of stairs.

Question 13

What Happens If I Need More Time?

Accepted Answer

If you need more time on the day this is not a problem as Emergency Man and Van provide a Pay as You Go Service so will stay until the job is complete.

Question 14

Can We Book A Return Journey?

Accepted Answer

Yes, if you need a return journey you can book this in advance by contacting us directly or by discussing directly with your driver on the day, best to book in advance when possible.

Question 15

Will I Get A Receipt After Payment?

Accepted Answer

Yes, if you require a receipt please request this from your driver at the end of your booking or by responding to your email confirmation.

Question 16

What Happens If I Have To Cancel?

Accepted Answer

In the event you need to cancel or postpone your booking please contact Emergency Man and Van urgently via the contact details either on the website or inside your text/email confirmations.

Question 17

What Happens If You Get Sick?

Accepted Answer

In the unfortunate event that your driver falls sick, Emergency Man and Van will reallocate your booking to another member of the Premier Van League so we can honour your booking.

Question 18

Do I Pay For Parking?

Accepted Answer

Yes, if your driver has to pay and display to park at a property the cost of parking will be requested from the customer, please check for any parking restrictions ahead of the bookings start time.

Question 19

What Happens If There Is Damage To My Items?

Accepted Answer

In the unfortunate event of damage to an item please respond to your email confirmation by emailing clear images of the damage.

Question 20

How Soon Should I Report Damages?

Accepted Answer

When items are damaged all claims must be made within 24 hours of the bookings completion time.

Question 21

Can We Make Stops During The Journey?

Accepted Answer

Yes, but if the driver is asked to stop and collect more items and this was not agreed during the initial quote process the driver will request an additional fee for labour.

Question 22

Do You Have Availability?

Accepted Answer

Yes, you will only be quoted for times that we have availability to attend your booking.

Question 23

When Does The Charging Stop And End?

Accepted Answer

The job clock starts when the driver has parked and made contact with the person at the collection address and ends when the final item is inside the delivery address.

Question 24

Can I Call Emergency Man and Van Directly?

Accepted Answer

Yes, you can call the number on the website anytime.

Question 25

How Should I Prepare Before Move Day?

Accepted Answer

The best way to prepare is by having everything packed and ready to go for when your driver arrives, also label the boxes with room names so it helps the drivers speed when unloading the van.

Question 26

Can You Move Pianos?

Accepted Answer

Yes, we have moved hundreds of Pianos, our Luton van comes with a tail lift for safe loading and unloading of the item.

Question 27

Do Emergency Man And Van Dismantle And Reassemble Items?

Accepted Answer

Yes, we have the tools required for dismantling and reassembling everyday household items.

Question 28

Can You Providing Packing Boxes?

Accepted Answer

Yes, if you require Emergency Man and Van to provide packing materials and pack your items on move day please add this information inside the brief description box during the quote process on the website then we can include this service into your free quote.

Question 29

Does Emergency Man And Van Pack The Items Into The Boxes?

Accepted Answer

Yes, we can provide a packing service, if required please add this into the brief description box on during the quote process on the website.

Question 30

Does My Quote Include Ferry Costs?

Accepted Answer

Yes, if you are shipping internationally your quote will include the costs to cross the ocean.

Question 31

Can You Do A Survey Before Quote?

Accepted Answer

Yes, please call us directly to arrange a survey of your property.

Question 32

Does My Quote Include VAT?

Accepted Answer

Yes, all quotes will include VAT and all other costs to do the job, no hidden charges.

Question 33

Will I Need To Pay For Any Extras On Move Day?

Accepted Answer

The only extra charge would be for extra time on the day, the extra time charges will be made very clear to all customers prior to confirming a booking.

Question 34

Do My Quotes Include Toll Road Fees?

Accepted Answer

No, toll road charges such as the Dartford crossing are not included in your online quotes. Our driver will always confirm if you want him to avoid the toll road before leaving.

EMERGENCY

MAN AND VAN

A Premier London Man And Van Removals Service

FAQ

Frequently asked questions