Yes, Emergency Man and Van are classed as essential workers and have worked throughout the global pandemic.

Yes, passengers are welcome to travel with the driver but a face mask will be required.

Yes, but if the extra trips are not agreed within the original quote the extra trips would incur an extra charge for mileage and labour costs.

Yes, Emergency Man and Van are fully insured to transport your items with goods in transit insurance up to the value of £10.000 and public liability insurance up to the value of £5.000.000

Yes we are fully equipped to undertake any logistical task.

No, providing your driver has access to the items you do not need to be present.

If, your booking is time sensitive please add this information into the brief description box during the quote process so we can make the extra allowances needed to ensure a prompt arrival for you, in the event of any delay Emergency Man and Van will always contact you in advance and keep you updated with regular ETA's.

Yes, your quote will include any costs to enter the Congestion and ULEZ zones.

Once your booking is confirmed you will receive a text and email confirmation confirming your bookings details.

In the event you need to amend your booking please contact Emergency Man and Van using the contact details located inside your email confirmation and on the website.

No, once your booking is confirmed we will arrive at the collection address at the date/time specified on your text and email confirmations.

Emergency Man and Van charges per flight of stairs, If you live on the first floor and there are two staircases to reach the property that would count as two flights of stairs.

If you need more time on the day this is not a problem as Emergency Man and Van provide a Pay as You Go Service so will stay until the job is complete.

Yes, if you need a return journey you can book this in advance by contacting us directly or by discussing directly with your driver on the day, best to book in advance when possible.

Yes, if you require a receipt please request this from your driver at the end of your booking or by responding to your email confirmation.

In the event you need to cancel or postpone your booking please contact Emergency Man and Van urgently via the contact details either on the website or inside your text/email confirmations.

In the unfortunate event that your driver falls sick, Emergency Man and Van will reallocate your booking to another member of the Premier Van League so we can honour your booking.

Yes, if your driver has to pay and display to park at a property the cost of parking will be requested from the customer, please check for any parking restrictions ahead of the bookings start time.

In the unfortunate event of damage to an item please respond to your email confirmation by emailing clear images of the damage.

When items are damaged all claims must be made within 24 hours of the bookings completion time.

Yes, but if the driver is asked to stop and collect more items and this was not agreed during the initial quote process the driver will request an additional fee for labour.

Yes, you will only be quoted for times that we have availability to attend your booking.

The job clock starts when the driver has parked and made contact with the person at the collection address and ends when the final item is inside the delivery address.

Yes, you can call the number on the website anytime.

The best way to prepare is by having everything packed and ready to go for when your driver arrives, also label the boxes with room names so it helps the drivers speed when unloading the van.

Yes, we have moved hundreds of Pianos, our Luton van comes with a tail lift for safe loading and unloading of the item.

Yes, we have the tools required for dismantling and reassembling everyday household items.

Yes, if you require Emergency Man and Van to provide packing materials and pack your items on move day please add this information inside the brief description box during the quote process on the website then we can include this service into your free quote.

Yes, we can provide a packing service, if required please add this into the brief description box on during the quote process on the website.

Yes, if you are shipping internationally your quote will include the costs to cross the ocean.

Yes, please call us directly to arrange a survey of your property.

Yes, all quotes will include VAT and all other costs to do the job, no hidden charges.

The only extra charge would be for extra time on the day, the extra time charges will be made very clear to all customers prior to confirming a booking.

No, toll road charges such as the Dartford crossing are not included in your online quotes. Our driver will always confirm if you want him to avoid the toll road before leaving.